If you are not happy with your purchase then you have 14 days to return it for an exchange or refund. You will be responsible for the return shipping costs.

Please note that the right to cancel and return for a refund does not apply to the following:
“Custom or personalized orders or goods made to a consumer”

Conditions of return
Buyers are responsible for return shipping costs. PLEASE NOTE: We will only accept the return of item/s if sent back in original unused condition.

For any other questions please email me lulandshop@gmail.com

In the case of defective goods

We are very confident with the quality of our pads so we will be giving all our customers a 12 months 1-1 exchange for all pads purchased from us for the following problems:

– Opened seam
– Torn fabric
– Pads falling apart
– Snaps coming off

Just email us your proof of purchase and a photo of your pad.